Foodpanda Pakistan Reviews

Convenient food delivery service offering a wide range of meals, groceries, and essentials with just a few taps on the app.

Access to both popular brands and local restaurants, providing diverse food options.

Availability of exclusive discounts and promotions for new users.

Offers grocery delivery including fresh produce, pantry staples, frozen goods, personal care items, and pet supplies for hassle-free home cooking.

Convenience & Variety: One-stop solution for ordering food, groceries, household items, retail products as well as courier services all from one platform.

Support for Local Entrepreneurs: The HomeChefs program creates income opportunities while offering customers authentic homemade meals.

Data-driven Insights & Marketing Support for Sellers: Home chefs gain access to sales analytics that help improve offerings along with free marketing features like prominent placement in the app’s interface boosting visibility.

Flexible Earnings & Transparent Pricing for Sellers: Home chefs can earn Rs. 50,000 or more monthly with weekly payouts; listing fees are transparent without hidden charges.

Customer Incentives & Discounts: Partnerships such as Mastercard provide users discounts up to 30% across all verticals encouraging digital payments and enhancing user savings during transactions.

Poor customer service, frequently described as "pathetic" by many users.

High incidence of late deliveries, with food often arriving cold or tasteless.

Customers report issues with the refund policy, often not receiving refunds despite complaints.

Pricing is considered high compared to direct restaurant prices, sometimes 20% to 40% more expensive due to added fees and commissions.

Reports of safety concerns such as riders contacting customers inappropriately after delivery have been noted by users.

Overall low customer satisfaction reflected in a poor rating (around 1.7 stars) with only about 23% willing to recommend the service.